Our Policies

Please review our policies before you place your order to guarantee a stress free purchasing experience.

All quotes are guaranteed for 30 days. After 30 days you will need to request a new quote. This does not always mean that the price will increase. In fact sometimes it may decrease.

We highly recommend that you consult a professional installer before ordering your carpet. Only a professional can determine the exact sizes and cuts that you need. Your carpet will be custom cut to your specifications and is not returnable.

All carpeting is guaranteed by the manufacturer to be free from defects.

All orders will be processed as soon as possible. Orders received before 4:30 pm EST will be processed that day. Orders received after 4:30 pm EST will be processed the following business day.

We accept all major credit cards. If you prefer to pay by check your order will be processed after the bank clears the check. Please view the contact page for mailing instructions.

If paying by credit card, you will not be charged until the carpeting leaves the warehouse.

We have nearly every brand and style of carpeting available. However, if we don’t have the exact carpet that you are looking for, we will recommend an alternative of equal quality and features. We will inform you of the exact carpeting that we are recommending so that you will be able to decide for yourself if it is equal to the one that you selected.

If you have any questions or concerns before ordering, please feel free to contact us.

Thank you for visiting OrderCarpet.com.